Terms of Service

1. Acceptance of Terms

By creating an account or using the Inboundly service ("Service"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms apply to all users, including businesses and their representatives.

2. Description of Service

Inboundly provides an AI-powered voice receptionist service that answers inbound phone calls on behalf of businesses, captures caller information, and notifies business owners of new leads. The Service includes a web dashboard for managing calls, leads, settings, and billing.

3. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must be at least 18 years old and have authority to bind a business to these Terms if signing up on its behalf.

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation
• Engage in deceptive, fraudulent, or misleading practices toward callers
• Record calls in jurisdictions where you are legally required to obtain consent but have not done so
• Harass, intimidate, or harm any person
• Attempt to reverse-engineer, disrupt, or exploit the Service infrastructure
• Resell or sublicense access to the Service without our written consent

5. Call Recording Compliance

You are solely responsible for complying with all applicable laws governing call recording in your jurisdiction and the jurisdictions of your callers. This includes providing any legally required disclosures or obtaining consent before recording. Inboundly is not responsible for your compliance with call recording laws.

6. Billing and Payment

Inboundly offers monthly subscription plans. By subscribing, you authorize us to charge your payment method on a recurring basis. All fees are non-refundable except as required by law or as expressly stated in these Terms. We reserve the right to change pricing with 30 days notice. Continued use of the Service after a price change constitutes acceptance.

If payment fails, your account may be suspended until the outstanding balance is resolved. We use Stripe for payment processing and do not store your card information.

7. Free Trial

We may offer a free trial period. At the end of the trial, your account will be automatically converted to a paid plan unless you cancel before the trial expires. We reserve the right to modify or cancel free trial offers at any time.

8. Cancellation

You may cancel your subscription at any time from your account settings or by contacting support. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until the end of the paid period.

9. Intellectual Property

Inboundly and its licensors own all intellectual property rights in the Service, including software, design, trademarks, and content. You retain ownership of your business data and call recordings. You grant us a limited license to process and store your data solely to provide the Service.

10. Disclaimers

The Service is provided "as is" without warranties of any kind, express or implied. We do not warrant that the Service will be uninterrupted, error-free, or that the AI receptionist will handle every call perfectly. AI voice systems may occasionally misunderstand callers or produce inaccurate information. You should review lead data and not rely solely on AI-generated summaries for business decisions.

11. Limitation of Liability

To the maximum extent permitted by law, Inboundly shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or loss of data, arising from your use of the Service. Our total liability for any claim shall not exceed the amount you paid us in the 3 months preceding the claim.

12. Indemnification

You agree to indemnify and hold Inboundly and its officers, directors, and employees harmless from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or violation of any applicable law, including call recording laws.

13. Service Availability

We aim for high availability but do not guarantee uninterrupted access. We may perform maintenance, updates, or suspend the Service temporarily. We are not liable for any losses resulting from downtime or service interruptions.

14. Termination

We reserve the right to suspend or terminate your account at any time if you violate these Terms or engage in activity that harms the Service or other users. You may terminate your account at any time. Upon termination, your data will be deleted within 30 days.

15. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the dashboard at least 14 days before they take effect. Continued use of the Service after changes constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of the jurisdiction in which Inboundly is incorporated, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration, except where prohibited by law.

17. Contact

Questions about these Terms? Contact us at support@inboundly.us.